Call Center Consultants

February 25, 2008

Part Time Call Center Job in Tempe, AZ

If you’re in the Tempe, AZ area and are looking for a part time call center job, look no further! Countrywide Home Loans is currently looking for part time call center consultants. If you can answer a phone, assist customers and accept payments, you qualify!

Here is the full job listing:

Part Time Any Time Call Center Representative
Tempe, AZ 85281
Meet America’s Dream Team – Countrywide Home Loans. When you’re the nation’s number one source for home loans*, every day offers ways to make a difference in people’s lives – and incredible bounds in your career. Come be the voice of a company committed to helping people’s dreams come true. Including yours.

Part -Time ANYTIME Call Center Representative

Primary Responsibilities Include:
· Answering mortgagors and or third-party telephone-inquires regarding real-estate loans in an inbound/outbound, high-volume call-center
· Finding solutions for customers who are encountering temporary financial difficulties
· Resolving customer issues by identifying reasons for default and establishing promises to pay
· Collecting mortgage payments, outstanding fees and corporate advances

Part-Time ANYTIME Schedule:

You will be able to choose ANY SHIFT between the hours of 6:00AM to 9:00PM Tuesday through Saturday, has to be a minimum of 4 hours a day.

**Would need to be able to train at 5:00pm-9:00pm shift for at least 10 weeks, and then will be free to choose any shift and can change your shift on a weekly basis.

A Successful Candidate Will Have:
· High school diploma or GED
· 1+ year(s) or related experience—including at least 6 months experience in a high-volume, customer-service environment
· Excellent communicational, comprehension, listening and negotiating skills
· PC proficiency—with ability to simultaneously access and navigate through several computer applications
· Excellent comprehension, listening, negotiating and basic mathematical abilities
· Excellent verbal and written communication skills
· Effective organizational and self-motivational abilities
· Ability to multi-task and problem-solve in a high-volume, production-oriented environment

The Ideal Candidate May Also Possess:
· Completion of college coursework in a related discipline
· Mortgage-banking and call-center experience
· Excellent customer-relation skills
· Ability to accurately and expediently handle heavy phone-activity

If you think this job is for you, you can apply here.

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