If you’ve ever called a call center, you surely have heard this phrase: “This call may be recorded for training and quality assurance.” Yep, call centers typically record your calls. They can do so legally by informing you about the recording. But is call center recording necessary? The first recording justification is for training. Call [...]

CRM News reports that Berkeley, California-based Fetch Pet Care found the call center solution they needed with Virtual PBX. Fetch is a small company, but it is rapidly expanding with 127 franchises in place and 23 set to open within two months. The company focuses on pet care and dog walking. With an expanding business [...]