We recently published two articles about making your own call center at home with Skype. In response to those, Paul writes: I read that article with interest but Skype or any other ‘softphone’ service in that sort of crucial environment? Just wondering how one would cope with the risks? As a matter of fact, virtual [...]

If you’re working at a call center, you’ll spend hours wearing a headset. So you need to find the best one. Here are some tips to get you started. Try them on This is probably the most important thing you can do. Try out possible headsets before buying one. You don’t buy clothes without trying [...]