Looking for call center software to either start or get your call center up and running?  Five9 provides a full range of call center software including inbound, outbound, auto dialers, and virtual call centers.  Five9 is highly recommended by many different people online, including a few reviews I found at LinkedIn.
Five9’s outbound call center software [...]

JetBlue, the airline known for low fees and very happy customers has announced that they’ll further attempt to increase customer retention and customer service by offering in-flight internet access (full story).  The Airbus 320 named “BetaBlue” will be offering mainly email and IM access to passengers using Yahoo e-mail, Yahoo instant messaging, or BlackBerry models [...]

Text To Speech (TTS) is the process by which one inputs a set portion of text and the automated output is spoken voice. Text to speech has made major headway recently with the release of Apple’s Leopard OS and their text to speech software built into their operating system (more info).
Text To Speech Software
There [...]