Deputy Prime Minister Mia Mottley cut the ribbon in a ceremony signifying the soon to open KM Solutions Barbados Limited Call Center in Building No. 4 at the Harbour Industrial Park, St Michael. Barbados has recently become a place for call centers to look at since telecommunications rates have dropped and a new call center [...]

While I can’t find the actual links to the research, I do have some interesting stats from CRM Analyst. The CRM market was quite strong in 2007.  By year end, total sales are expected to hit nearly $74 billion.  Software applications represent approximately $21 billion of that number, with services making up the rest. – [...]