If you’re looking for work in a call center, you may not realize how many opportunities exist for businesses that need outreach call centers to help resolve technical support issues. For example, a car company may need to contact customers regarding recalled products. Other business owners require similar services to manage emergency situations. In the [...]

Cozmo has taken a look at the amount of call center stress placed upon the shoulders of call center agents around the world, including India where his article is focused.  He interviews Rachel Brooks (not real name), who is a call center agent working for a call center in India.  Rachel has been in the [...]