Dec
10th
2007

Computer Cup Holder Joke

Caller: Hello, is this the Help Line? Call Center Customer Support: Yes, it is. How may I help you? Caller: The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed? Call Center Customer Support: I’m sorry, but did you say a cup [...]

Dec
9th
2007

Call Center Review Terms

Time for your annual review? “Boss speak” just a little confusing? Your boss may say one thing but mean another, here is your personal decoder ring! Performance Appraisal Terms and Their Real Meanings Appraisal Term Meaning Average Employee Not too bright Exceptionally Well Qualified Made no major blunders yet Active Socially Drinks a lot Character [...]