It’s the final week before Christmas. Have you bought all of your office gifts? In case you still have a hard-to-shop-for coworker on your list, here are some last minute office gift ideas.
If you order early this week, many stores can still ship you the gifts in time for Christmas. But you [...]

Since we just looked at how to accept criticism, I thought we would look at how to give constructive criticism and critique a call center agent.  When critiquing a call center agent you have to remember a few things.
1. They’re human and make mistakes.  Before critiquing a call center agent, make sure that you’re seeing [...]