If your organization is looking to improve it’s customer service practices, what better way to do just that than to practice! If your call center agents need some customer service practice you can easily set up some practice inbound calls to your call center. What you do is stage a fake call by one of [...]

While I realize that Black Friday has passed, I thought I would share some thoughts on customer service when it comes to days like this. Black Friday is unique as a shopping day because it is the busiest shopping day (in terms of foot traffic, not total sales volume). More customers means more customer service [...]