Nov
24th
2007

Netflix Does Call Centers Right

I just placed my first call to the Netflix customer service call center. I had a very specific problem, and I was hoping they’d resolve it quickly. They did! Basically, Netflix incorrectly debited two hours from our “Watch Instantly” time for this month. My wife and I started watching a movie but stopped it after [...]

Nov
18th
2007

Global Sky Call Center Philippines

Global Sky is a leader in the call center industry. They’re state of the art website is a surprisingly refreshing change to the stagnant websites you’ll notice throughout the call center industry. Based in the Philippines, Global Sky caters to an American market. With James Stinson at the helm the call center industry is set [...]