14th
2007
Review of 2007 at Call Center Consultant
Well, Christmas is almost here. We’ve talked about great gifts for office workers (a second time too). We also gave you a list of unique Christmas trees. As a rundown, here is a list of our most popular posts, voted by our loyal readers.
Funny Signs for Your Office
Crazy Gifts for Office Workers
More [...]
27th
2007
Sprint Runs Advanced Call Center
I had to contact the customer call center for Sprint PCS a few days ago. For some reason, I was unable to receive any text messages through services that use short codes. Talk about frustrating!
After ignoring the problem for weeks (even months!) I decided to buzz the call center and see what Sprint [...]
24th
2007
Netflix Does Call Centers Right
I just placed my first call to the Netflix customer service call center. I had a very specific problem, and I was hoping they’d resolve it quickly. They did!
Basically, Netflix incorrectly debited two hours from our “Watch Instantly” time for this month. My wife and I started watching a movie but stopped [...]