Call center customer service is like customer service in any industry, customer centric. That means in order to have an effective customer service approach you have to start with the customer and work backwards. Customer service training comes in many different forms. On site training is where a trainer comes to your location and trains [...]

In the United States, 2008 is a presidential election year. And the candidates have been pounding the campaign trail for months. More than likely, most registered voters and other citizens in the United States will be contacted by some form of political call center. Volunteer call centers Interestingly, many of these political call centers are [...]