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Cialis 10mg pills 270 $431.00 This is a guest post from Lavarthi Santosh. Cialis 10mg pills 270 $431.00 Lavarthi has 5 years of experience in BPO industry. Cialis 10mg pills 270 $431.00 He can be reached at the following email and phone numbers:

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Cialis 10mg pills 270 $431.00 What is agent Occupancy & Calculation of Occupancy?

Cialis 10mg pills 270 $431.00 Occupancy is the time spent by an Agent handling calls.
Occupancy is the result of call volumes, cialis 10mg pills 270 $431.00 Number of agents staffed, cialis 10mg pills 270 $431.00 CHT & Service levels.

Cialis 10mg pills 270 $431.00 Example: Half Hour Sector

Cialis 10mg pills 270 $431.00 Let us assume that Agent is logged in for 30 Minutes. Cialis 10mg pills 270 $431.00 Out of the 30 Minutes of the total logged in time he might have spent 15 Minutes on ACD time (Talking to the Customer), cialis 10mg pills 270 $431.00 8 Minutes he had spent on ACW time (After Call work/Wrap Time), cialis 10mg pills 270 $431.00 2 Minutes he had put the Customer on hold (Hold time) and rest 5 Minutes he had spent waiting for the call. Cialis 10mg pills 270 $431.00 Now here the calculation would be

Cialis 10mg pills 270 $431.00 ACD Time+ACW Time + HOLD Time / ACD Time+ACW Time+ HOLD Time+ AVAIL Time

Cialis 10mg pills 270 $431.00 = 15+8+2 / 15+8+2+5
= 25/30
= 0.8333
= 83.33% is the agent Occupancy / Agent Utilization

Cialis 10mg pills 270 $431.00 Example: Full Day Agent Occupancy

Cialis 10mg pills 270 $431.00 Let us assume that Agent is logged in for 9 Hours. Cialis 10mg pills 270 $431.00 Out of the 9 Hours of the total logged in time he might have spent 6.5 Hours on ACD time (Talking to the Customer), cialis 10mg pills 270 $431.00 0.5 Hours he had spent on ACW time (After Call work/Wrap Time), cialis 10mg pills 270 $431.00 0.5 Hours he had put the Customer on hold (Hold time) 1 Hour he was on Regular breaks and rest 0.5 Hours he had spent waiting for the calls. Cialis 10mg pills 270 $431.00 Now here the calculation would be

Cialis 10mg pills 270 $431.00 ACD Time+ACW Time + HOLD Time / ACD Time+ACW Time+ HOLD Time+ Break Time + Avail time

Cialis 10mg pills 270 $431.00 = 6.5 + 0.5 + 0.5 / 6.5 + 0.5 + 0.5 + 1.0 + 0.5
= 7.5 / 9
= 0.8333
= 83.33 % is the Agent Occupancy / Agent Utilization

Cialis 10mg pills 270 $431.00 Example: Full Day Agent Occupancy with Trainings and Meetings

Cialis 10mg pills 270 $431.00 Let us assume that Agent is logged in for 9 Hours. Cialis 10mg pills 270 $431.00 Out of the 9 Hours of the total logged in time he might have spent 5.5 Hours on ACD time (Talking to the Customer), cialis 10mg pills 270 $431.00 0.5 Hours he had spent on ACW time (After Call work/Wrap Time), cialis 10mg pills 270 $431.00 0.5 Hours he had put the Customer on hold (Hold time) 1 Hour he was on Regular breaks, cialis 10mg pills 270 $431.00 0.5 Hrs in a Training Session, cialis 10mg pills 270 $431.00 0.5 Hrs in Meetings and rest 0.5 Hours he had spent waiting for the calls. Cialis 10mg pills 270 $431.00 Now here the calculation would be

Cialis 10mg pills 270 $431.00 ACD Time+ACW Time + HOLD Time / ACD Time+ACW Time+ HOLD Time+ Break Time +Training Time + Team Meeting Time + Avail time

Cialis 10mg pills 270 $431.00 = 5.5 + 0.5 + 0.5 / 5.5 + 0.5 + 0.5 + 1.0 + 0.5+0.5 +0.5
= 6.5 / 9
=0.7222

Cialis 10mg pills 270 $431.00 =72.22 % is the Agent Occupancy / Agent Utilization

Cialis 10mg pills 270 $431.00 What should be the Ideal Occupancy In any Call Center?

Cialis 10mg pills 270 $431.00 I would recommend that a comfortable and sustainable level of occupancy should be around 80-85% – if agents are working at a higher level than this on a regular basis, cialis 10mg pills 270 $431.00 then it will result in staff turnover.

Cialis 10mg pills 270 $431.00 OCCUPANCY AND IT EFFECTS ON OTHER WFM METRICS

Cialis 10mg pills 270 $431.00 1. Cialis 10mg pills 270 $431.00 Occupancy is inversely proportional to service level.
Higher the service level lowers the occupancy.
Lower the Service level higher the occupancy.
2. Cialis 10mg pills 270 $431.00 Occupancy is directly proportional to ASA (Average speed of answer)
Higher the Average speed of answer, cialis 10mg pills 270 $431.00 Higher the occupancy level
Lower the average speed of answer, cialis 10mg pills 270 $431.00 Lower the Occupancy level.

Cialis 10mg pills 270 $431.00 OTHER WAYS OF CALCULATING OCCUPANCY

Cialis 10mg pills 270 $431.00 Here we intend to use only 2 attributes

Cialis 10mg pills 270 $431.00 1. Cialis 10mg pills 270 $431.00 Total staffed time
2. Cialis 10mg pills 270 $431.00 Wait time

Cialis 10mg pills 270 $431.00 Formula:

Cialis 10mg pills 270 $431.00 Occupancy = Total staffed time – Wait time / Staffed time

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