Aug
13th
2008

Non-Profit Organization Call Centers

Non-profit organizations fill a number of roles in society, from serving to raise consumer awareness about a wide range of issues to providing financial and other forms of assistance in emergency situations. Typically, the public funding for these groups is limited, so their services rely heavily on the generosity of donors. As a call center [...]

Aug
5th
2008

Life at a Collections Call Center

Extending credit to patrons is a big part of business – whether for specific products, or in the form of loans and credit cards. Unfortunately, when times are bad, individuals may not be able to pay their bills and end up defaulting on their commitments. Despite these hard times, business owners must protect their profit [...]