Jun
28th
2008

How to Diffuse Angry Call Center Customers

Unfortunately, the downside of working in a call center is that if a customer takes the time to call you, it’s probably because they’re unhappy about something.  The way you reply can make the difference between a situation that’s resolved amicably and one that escalates into something worse.  Sometimes there’s very little you can do [...]

Jun
24th
2008

Outreach Tech Support and Emergency Call Centers

If you’re looking for work in a call center, you may not realize how many opportunities exist for businesses that need outreach call centers to help resolve technical support issues. For example, a car company may need to contact customers regarding recalled products. Other business owners require similar services to manage emergency situations. In the [...]