10th
2007
What Motivates Call Center Employees
Some people might think that working in a call center would be torture. You’re sitting in a cubicle or crowded office all day. You talk on the phone with people who typically aren’t very nice to you.
So what motivates call center employees? What keeps them coming back to work each day?
A call center employee, CallCenterVet, answers that question:
Friends & acquaintances have asked me probably a hundred times why I still work in a callcenter. I answer them… why not? I can’t imagine my life if I hadn’t started a few years ago. After several years of hard work and fun, I still have dreams of making it bigger in this industry, both personal and to reach out to more people. What keeps me going are my family which I have responsibilities to and my mentors/inspirations in the industry.
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Beyond that, I can’t really imagine how I’m going to support my family if I had been working somewhere else. If I had been working a daytime job, I probably would only be earning 12K right now, which is about equivalent to my monthly tax at the moment.
The fact of the matter is that call center jobs can be great for many people. They provide regular work in a safe environment. And there’s the possibility for promotion and fringe benefits. It’s a bit condescending to say that call centers aren’t good jobs.
In the end, it takes a certain type of person to work at a call center. Employees need to be patient and motivated. They need to be dedicated to the job and be able to see the bigger picture of life.
But that’s not any different from other careers. Not just anybody has what it takes to be a doctor, lawyer, or auto mechanic. But we can all find a rewarding job that fits with our unique skills and abilities.
Posted by Andrew Flusche in In The Office with one comment.