14th
2007
QuickLinks for 12/14/2007
Here are some links you don’t want to miss:
Stephanie Hoops discusses “return fraud” during the Christmas season. Good thing you don’t have to worry about that in the call center.
Tom Vander Well discusses empowering your employees to be able to make decisions for your company without you needing to approve every bathroom break. Reminds me of what Tim Ferriss talks about in his 4 Hour Work Week book (good read btw).
David Morse talks about how to make your customers feel stupid and tips to avoid doing just that. Don’t miss Joel’s tips on the same idea.
Jam Mayer gives us some great info about call center spikes during the Christmas rush and how to keep customers satisfied without picking up the phone.
CallCenterHelper talks about how bad websites increase call volume and what you can do to create a helpful website.
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