26th
2007
Ownership Mentality for Call Center Supervisors
Just because you don’t own the call center doesn’t mean you shouldn’t act like you do. And by “acting” like you own the company I don’t mean taking time off and being lazy!
An ownership mentality is where a non-owner believes so strongly in the company that they treat their job as if they did actually own the company. Without this ownership mentality most people don’t make good managers or supervisors.
Many small companies and startups have an ownership mentality around the office because they have been there from the beginning and believe in the owner. Many times they are willing to take a pay cut because they believe they are in on something special and important.
If you, as the manager or supervisor can’t generate and ownership mentality in your own mind regarding your job, why do you expect your call center agents to believe in what they’re saying? If they don’t believe it, the customer will see that and sales will never be what they could be.
If you’re having trouble getting that ownership mentality, fake it ’till you make it!
Posted by Admin in Call Center Tips, In The Office with no comments.