Reducing noise is a major issue in call centers, no matter how large or small. If your call center is small and busy then noise reduction can be a big problem. One of the biggest ways you can keep noise down is to spread your call center consultants out so they aren’t sitting 3 to a cubicle! Here are a few other tips that you can think about when planning your call center.
Carpet. Carpet can help keep noise down. Carpet won’t just keep foot traffic noise down, but it will absorb the sound of your call center operators while they talk on the phone.
Padded walls. 8 hours in a call center may make you feel like you need a padded wall and a Straitjacket! In reality, the padding in walls, as opposed to brick or glass walls, can help absorb noise just like carpet. If you have cement or brick walls, many companies make sound deadening material that is designed to be hung directly on the wall. For an example go to a movie theater or church that was built within the last 5 years. Most have sound deadening material hung on the wall.
Insulated Cubicles. If your office has already be erected and structural changes are too late to be made, you can help cancel noise but insulating cubicles. Most cubicles have some sort of padding on the walls, but it usually isn’t the best. Many cubicle companies sell upgraded cubicles that offer padding and insulation. You’ll also want to extend your cubicle walls to the ceiling if possible. Lighting might become an issue. Another option is to add a roof to the cubicle. Something transparent like 1/2″ plexiglass would work well because you would still get light coming through, but sound wouldn’t travel up. Cubicle doors would also help, but tend to encourage call center employees to take less calls.