5th
2007
Great Tips for Dealing with Call Centers
Pick the Brain just posted a terrific article about dealing with call centers. It’s written by Peter. There are several great tips in this article, but here’s my favorite:
2. Even if You Are Angry, Stay Calm
If you have a problem with a company, it is very unlikely that the person you are speaking to actually caused it. So don’t waste your time screaming at the person who is on the other end of the line. How you treat that person will have a big impact on whether they try to genuinely help you, or whether they try to get rid of you as quick as possible. Be polite, but firm, with the person you are speaking to.
I’m sure that every call center employee appreciates this advice. When you’re an agent on the phone, you’re not the reason the caller is angry. And you probably can’t do much to solve the problem. And if the caller yells at you, you’re definitely not going to be helpful.
So the best thing the caller can do is be nice. You’ll always catch more flies with honey. 
Posted by Admin in Call Center Basics with one comment.