Dispatch Call Center

If you’re in the support business, you know that emergencies can happen at any time.  Imagine a scenario where a customer calls your computer support business at 2:30 a.m.  Your first steps are probably on the phone.  Restart your computer, check your connections, restart the software.  That will fix about half of your problems.

Now imagine that you have an emergency dispatch call center.  The call center takes the call at 2:30 a.m. you stay asleep.  The call center representative walks your client through the steps you’ve outlined for the call center, and here is where the beauty happens.  If the dispatch call center operator is able to fix the client problem, you stay asleep and bill the customer in the morning.  If the call center agent can’t fix the problem, they put your client on hold, and then call you.  You still have control of your business, but have a small buffer that can address the simple issues before interrupting your work day (or sleep!).

A dispatch call center can work as a first step in your business for your clients.  If your client still needs your personal assistance the dispatch call center can contact you by email, pager, or even a phone call, your choice.

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