Call Center Conference in January

Technology Marketing Corporation just announced the schedule and program for its 4th annual Call Center 2.0 conference. The event will be held at the Miami Beach Convention Center in Miami, Florida, January 23-25, 2008. Where will you be?

This is one of the largest trade shows and conferences for the call center and customer support industry. TMC expects to see as many as 1,000 attendees. Are you going?

Check out this partial list of presentations:

• Leveraging IP in the Contact Center
• Leveraging SOA & Web Services to Build the Modern Contact Center
• SMB Contact Centers Go Mainstream
• IP Contact Center State of the Market: A RoundTable Discussion
• Take Advantage of Open Source for Success in the Contact Center
• Improving Performance By Using Advanced Speech Technologies
• Unified Communications in the Contact Center
• DIY: A Look at Customer Self Service

Lots of different technologies and topics will be covered at Call Center 2.0. If you are a call center supervisor or run your own call center, you should really think about attending this conference. Here are some of the things that will be covered:

• VoIP / IP Call Centers
• Deploying Global IP Solutions
• IP-Based Home Agent Solutions
• Speech Technologies
• Call Recording Technologies
• CRM
• Customer Care Solutions
• Teleservices Outsourcing
• Advanced Workforce Optimization

Registration for Call Center 2.0 is fairly pricey. Platinum registration is $1,595, and that’s the early bird special, available for registering before December 7. But if you’d just like to visit the exhibit hall and attend keynotes, general sessions, and networking sessions, you can register for FREE.

If you want to learn more about the thriving call center industry, Call Center 2.0 should be on your calendar. You’ll be glad you made it!

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Posted by Andrew Flusche in Call Center News with no comments.