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Zyrtec® 10mg pills (brand) $74.00 In the article a 25 year old call center operator named Rohail Manzoor said, zyrtec® 10mg pills (brand) $74.00 ” ‘You Indians suck!’ an American screamed on the phone, zyrtec® 10mg pills (brand) $74.00 He was using a lot of four-letter words, zyrtec® 10mg pills (brand) $74.00 too. Zyrtec® 10mg pills (brand) $74.00 He called me names left, zyrtec® 10mg pills (brand) $74.00 right and center.”

Zyrtec® 10mg pills (brand) $74.00 In the same article another call center consultant named Amit Narula said, zyrtec® 10mg pills (brand) $74.00 “When some callers are unhappy with the service, zyrtec® 10mg pills (brand) $74.00 their frustration often turns racist, zyrtec® 10mg pills (brand) $74.00 they would say, zyrtec® 10mg pills (brand) $74.00 ‘This is why you should not handle our work. Zyrtec® 10mg pills (brand) $74.00 Indians are not good enough.’ ”

Zyrtec® 10mg pills (brand) $74.00 If it sounds unbelievable, zyrtec® 10mg pills (brand) $74.00 believe it. Zyrtec® 10mg pills (brand) $74.00 Many call centers offer various techniques to try to relieve stress caused by unhappy customers. Zyrtec® 10mg pills (brand) $74.00 Some of those techniques include massages, zyrtec® 10mg pills (brand) $74.00 Yoga, zyrtec® 10mg pills (brand) $74.00 gyms, zyrtec® 10mg pills (brand) $74.00 pool tables and even classes that can help call center employees regulate breathing in an attempt to remain calm and relieve stress and pressure.

Zyrtec® 10mg pills (brand) $74.00 While most of this stress is unavoidable in the call center, zyrtec® 10mg pills (brand) $74.00 there are a few things you can remember that can make a difference in your work day.

  • Don’t take it personal.
  • Don’t get in an argument.
  • Fix the problem on the first phone call.
  • Get to the root of the issue.
  • Ignore ignorance.

Zyrtec® 10mg pills (brand) $74.00 Don’t take it personal.

Zyrtec® 10mg pills (brand) $74.00 Although someone may attack you on a personal level, zyrtec® 10mg pills (brand) $74.00 remember that they don’t actually know you. Zyrtec® 10mg pills (brand) $74.00 They don’t know anything about you and therefore lack the ability to hate you. Zyrtec® 10mg pills (brand) $74.00 They may be angry and frustrated at the situation, zyrtec® 10mg pills (brand) $74.00 but that isn’t your fault. Zyrtec® 10mg pills (brand) $74.00 You’re just trying to help.

Zyrtec® 10mg pills (brand) $74.00 Don’t get in an argument.

Zyrtec® 10mg pills (brand) $74.00 Sometimes it feels good to win.  Sometimes it feels good to let the other person know they’re wrong.  Often times the customer is NOT right.  However, zyrtec® 10mg pills (brand) $74.00 if you try to tell the customer that they’re wrong, zyrtec® 10mg pills (brand) $74.00 they probably will get offended.  If you must tell the customer they’re in error, zyrtec® 10mg pills (brand) $74.00 try to use words like, zyrtec® 10mg pills (brand) $74.00 “I understand why you think that but…” or “Many people feel the same way, zyrtec® 10mg pills (brand) $74.00 unfortunately…”  This will help them feel like you’re not attacking and arguing with them.  They’ll feel better about the situation and treat you with more respect.

Zyrtec® 10mg pills (brand) $74.00 Fix the problem on the first call. 

Zyrtec® 10mg pills (brand) $74.00 Most people hate having to call for help.  They don’t like having to call customer service.  If at all possible, zyrtec® 10mg pills (brand) $74.00 do everything in your power to fix the problem without making the customer call back a second time.  If you have to put them on hold, zyrtec® 10mg pills (brand) $74.00 let me know that you’re trying to do everything you can to make sure they’re satisfied when they get off the phone.  If you do need to transfer them, zyrtec® 10mg pills (brand) $74.00 explain why and let them know if that if they need more assistance they can call you back personally and you’ll continue to help them.

Zyrtec® 10mg pills (brand) $74.00 Get to the root of the issue.

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Zyrtec® 10mg pills (brand) $74.00 Ignore ignorance.

Zyrtec® 10mg pills (brand) $74.00 People are ignorant of what they don’t know.  When someone calls you and says something hateful, zyrtec® 10mg pills (brand) $74.00 remember that is ignorance.  They most likely don’t actually “hate Indians” or think “Mexicans can’t speak English”, zyrtec® 10mg pills (brand) $74.00 but in fact they’re angry and they are lashing out at you.  You could fight back and tell them that you’re not Mexican but instead Peruvian, zyrtec® 10mg pills (brand) $74.00 or you could ignore their hateful comments and get to the problem.  If you get to the problem without fighting back, zyrtec® 10mg pills (brand) $74.00 there is not argument to win or lose, zyrtec® 10mg pills (brand) $74.00 after all it takes to people to argue.  A person who avoids an argument always wins.

Zyrtec® 10mg pills (brand) $74.00 I hope those 5 tips help you reduce your stress while working at your call center.  If you have additional tips, zyrtec® 10mg pills (brand) $74.00 please leave a comment!

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