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Blood pressure cardura 4mg pills (generic) $262.00 If you’ve ever worked in a call center answering phones for a country not your own, blood pressure cardura 4mg pills (generic) $262.00 you know that stress is everywhere, blood pressure cardura 4mg pills (generic) $262.00 and you encounter it on a daily basis. Blood pressure cardura 4mg pills (generic) $262.00 Customers, blood pressure cardura 4mg pills (generic) $262.00 especially American customers can be hard on foreign call center agents, blood pressure cardura 4mg pills (generic) $262.00 rudeness is normal and unfortunately so is racism. Blood pressure cardura 4mg pills (generic) $262.00 The Washington Post had an article about this exact type of stress.

Blood pressure cardura 4mg pills (generic) $262.00 In the article a 25 year old call center operator named Rohail Manzoor said, blood pressure cardura 4mg pills (generic) $262.00 ” ‘You Indians suck!’ an American screamed on the phone, blood pressure cardura 4mg pills (generic) $262.00 He was using a lot of four-letter words, blood pressure cardura 4mg pills (generic) $262.00 too. Blood pressure cardura 4mg pills (generic) $262.00 He called me names left, blood pressure cardura 4mg pills (generic) $262.00 right and center.”

Blood pressure cardura 4mg pills (generic) $262.00 In the same article another call center consultant named Amit Narula said, blood pressure cardura 4mg pills (generic) $262.00 “When some callers are unhappy with the service, blood pressure cardura 4mg pills (generic) $262.00 their frustration often turns racist, blood pressure cardura 4mg pills (generic) $262.00 they would say, blood pressure cardura 4mg pills (generic) $262.00 ‘This is why you should not handle our work. Blood pressure cardura 4mg pills (generic) $262.00 Indians are not good enough.’ ”

Blood pressure cardura 4mg pills (generic) $262.00 If it sounds unbelievable, blood pressure cardura 4mg pills (generic) $262.00 believe it. Blood pressure cardura 4mg pills (generic) $262.00 Many call centers offer various techniques to try to relieve stress caused by unhappy customers. Blood pressure cardura 4mg pills (generic) $262.00 Some of those techniques include massages, blood pressure cardura 4mg pills (generic) $262.00 Yoga, blood pressure cardura 4mg pills (generic) $262.00 gyms, blood pressure cardura 4mg pills (generic) $262.00 pool tables and even classes that can help call center employees regulate breathing in an attempt to remain calm and relieve stress and pressure.

Blood pressure cardura 4mg pills (generic) $262.00 While most of this stress is unavoidable in the call center, blood pressure cardura 4mg pills (generic) $262.00 there are a few things you can remember that can make a difference in your work day.

  • Don’t take it personal.
  • Don’t get in an argument.
  • Fix the problem on the first phone call.
  • Get to the root of the issue.
  • Ignore ignorance.

Blood pressure cardura 4mg pills (generic) $262.00 Don’t take it personal.

Blood pressure cardura 4mg pills (generic) $262.00 Although someone may attack you on a personal level, blood pressure cardura 4mg pills (generic) $262.00 remember that they don’t actually know you. Blood pressure cardura 4mg pills (generic) $262.00 They don’t know anything about you and therefore lack the ability to hate you. Blood pressure cardura 4mg pills (generic) $262.00 They may be angry and frustrated at the situation, blood pressure cardura 4mg pills (generic) $262.00 but that isn’t your fault. Blood pressure cardura 4mg pills (generic) $262.00 You’re just trying to help.

Blood pressure cardura 4mg pills (generic) $262.00 Don’t get in an argument.

Blood pressure cardura 4mg pills (generic) $262.00 Sometimes it feels good to win.  Sometimes it feels good to let the other person know they’re wrong.  Often times the customer is NOT right.  However, blood pressure cardura 4mg pills (generic) $262.00 if you try to tell the customer that they’re wrong, blood pressure cardura 4mg pills (generic) $262.00 they probably will get offended.  If you must tell the customer they’re in error, blood pressure cardura 4mg pills (generic) $262.00 try to use words like, blood pressure cardura 4mg pills (generic) $262.00 “I understand why you think that but…” or “Many people feel the same way, blood pressure cardura 4mg pills (generic) $262.00 unfortunately…”  This will help them feel like you’re not attacking and arguing with them.  They’ll feel better about the situation and treat you with more respect.

Blood pressure cardura 4mg pills (generic) $262.00 Fix the problem on the first call. 

Blood pressure cardura 4mg pills (generic) $262.00 Most people hate having to call for help.  They don’t like having to call customer service.  If at all possible, blood pressure cardura 4mg pills (generic) $262.00 do everything in your power to fix the problem without making the customer call back a second time.  If you have to put them on hold, blood pressure cardura 4mg pills (generic) $262.00 let me know that you’re trying to do everything you can to make sure they’re satisfied when they get off the phone.  If you do need to transfer them, blood pressure cardura 4mg pills (generic) $262.00 explain why and let them know if that if they need more assistance they can call you back personally and you’ll continue to help them.

Blood pressure cardura 4mg pills (generic) $262.00 Get to the root of the issue.

Blood pressure cardura 4mg pills (generic) $262.00 If a customer calls and says, blood pressure cardura 4mg pills (generic) $262.00 “I hate this stupid Sony TV I bought, blood pressure cardura 4mg pills (generic) $262.00 it doesn’t work!”  What is the customer upset about?  Are they mad at you or at their particular Sony TV?  Obviously they’re not mad at you, blood pressure cardura 4mg pills (generic) $262.00 but they might try to displace their anger on you.  You need to assure this customer that you’ll take care of the problem and get it resolved.  Before you do that, blood pressure cardura 4mg pills (generic) $262.00 you need to know what the issue is.  Politely ask the caller, blood pressure cardura 4mg pills (generic) $262.00 “Sir, blood pressure cardura 4mg pills (generic) $262.00 what is the exact problem that you’re experiencing?”  With a question like that, blood pressure cardura 4mg pills (generic) $262.00 you’ll be able get right to the bottom and find out what the problem is without starting an argument.

Blood pressure cardura 4mg pills (generic) $262.00 Ignore ignorance.

Blood pressure cardura 4mg pills (generic) $262.00 People are ignorant of what they don’t know.  When someone calls you and says something hateful, blood pressure cardura 4mg pills (generic) $262.00 remember that is ignorance.  They most likely don’t actually “hate Indians” or think “Mexicans can’t speak English”, blood pressure cardura 4mg pills (generic) $262.00 but in fact they’re angry and they are lashing out at you.  You could fight back and tell them that you’re not Mexican but instead Peruvian, blood pressure cardura 4mg pills (generic) $262.00 or you could ignore their hateful comments and get to the problem.  If you get to the problem without fighting back, blood pressure cardura 4mg pills (generic) $262.00 there is not argument to win or lose, blood pressure cardura 4mg pills (generic) $262.00 after all it takes to people to argue.  A person who avoids an argument always wins.

Blood pressure cardura 4mg pills (generic) $262.00 I hope those 5 tips help you reduce your stress while working at your call center.  If you have additional tips, blood pressure cardura 4mg pills (generic) $262.00 please leave a comment!

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