This is a hilarious story. Although Beth claims it’s just a story, I would be more inclined to believe that there is more than a shred of truth in that story of her first call center job in Fresno. Here’s an excerpt from this site: So Dorothy went back to her cube, where she took [...]

Here are some links you don’t want to miss: Stephanie Hoops discusses “return fraud” during the Christmas season.  Good thing you don’t have to worry about that in the call center. Tom Vander Well discusses empowering your employees to be able to make decisions for your company without you needing to approve every bathroom break.  [...]