It’s the final week before Christmas. Have you bought all of your office gifts? In case you still have a hard-to-shop-for coworker on your list, here are some last minute office gift ideas.
If you order early this week, many stores can still ship you the gifts in time for Christmas. But you [...]

Looking for call center software to either start or get your call center up and running?  Five9 provides a full range of call center software including inbound, outbound, auto dialers, and virtual call centers.  Five9 is highly recommended by many different people online, including a few reviews I found at LinkedIn.
Five9’s outbound call center software [...]

Cozmo has taken a look at the amount of call center stress placed upon the shoulders of call center agents around the world, including India where his article is focused.  He interviews Rachel Brooks (not real name), who is a call center agent working for a call center in India.  Rachel has been in the [...]